Scrub Squad FAQs
Cleaning has always been satisfying and rewarding to me. Living in a clean and organized space brings me joy, creates calm, and makes me feel grateful. That sentiment, coupled with a wild entrepreneurial spirit and a love for helping others, is how Scrub Squad Cleaning Co. was born. We are a team of meticulous and hard-working cleaners dedicated to providing you with THE BEST clean, every time!
Check out our frequently asked questions to get to know us better.
Currently we serve the town and county of Ponoka, AB but we look forward to expanding into other Central Alberta communities.
Of course, as long as you know their home’s details (address, square footage, rooms etc.) you can go ahead and book them online. We also offer gift certificates – contact us directly to purchase.
Of course! If you will be home during your clean we will need to do a health screen before our staff enters your home. We ask you to physically distance yourself while we clean.
No, just let us know how we can access your home (ie. a hidden key or door code). We will lock up and let you know via text when we are done.
Yes, each Scrub Squad member is outfitted with everything they need including cleaning products, vacuums and mops. We come fully prepared!
The more time we spend tidying, the less time we can spend scrubbing. Please declutter prior to our arrival. Leave a “catch all” basket or container for items that we might not be able to find a proper location for. Leave clean bed linens in each bedroom so we can change them out for you.
We are happy to tailor a custom service to suit your needs. Contact us by phone or email to make arrangements.
Our availability to do move/in move out cleans is very limited; all bookings must by arranged by phone. Home must be vacant with no furniture or belongings.
Prior to your appointment you will receive a symptom screening email. If you answer yes to any of the questions, you MUST reschedule your appointment. Please call 403-392-8622 or email email@example.com to reschedule. If we arrive and you and/or your family member(s) have obvious signs of illness, your appointment will be cancelled without refund and our staff will leave.
Additional safety measures and procedures:
- Weather permitting, any screened doors or windows will be opened during cleaning.
- To avoid cross contamination, vacuums, mops, cleaning caddies, cleaning bottles, etc. will be disinfected or replaced after each use and between residences.
- Scrub Squad staff will wear face masks as necessary or at client’s request.
An appointment can be cancelled with full refund/no payment required up to 7 days prior to the cleaning. Appointments cancelled within 7 days of the cleaning are non-refundable (full payment required) but can be rescheduled at no extra charge.
Serving the Ponoka Area