Scrub Squad FAQs

Cleaning has always been satisfying and rewarding to me.  Living in a clean and organized space creates calm, brings me joy, and makes me grateful.  That sentiment, coupled with a wild entrepreneurial spirit and a love for helping others, is how Scrub Squad Cleaning Co. was born.   

We are a team of meticulous and hard-working cleaners dedicated to providing you with THE BEST clean, every time! 

Check out our frequently asked questions to get to know us better. 


What area do you serve?

Currently we serve Ponoka, Lacombe, Wetaskiwin, and surrounding areas.  Travel rates apply to clients outside of Ponoka and Lacombe town limits.  

Can I be home during my clean?

Of course!  If you will be home during your clean we just ask that you physically distance yourself from us while we clean (and not walk through our dirt piles! HAHA).  

Do I need to be home during my clean?

No, just let us know how we can access your home (ie. a hidden key or door code). We will lock up and let you know via text when we are done.

Do you provide the cleaning supplies?

Yes, each Scrub Squad member is outfitted with everything they need including cleaning products, vacuums, and mops. We come fully prepared!

How can I prepare for my clean?

The more time we spend tidying, the less time we can spend scrubbing.  Please declutter prior to our arrival.  Leave a “catch all” basket or container for items that we might not be able to find a proper location for.  Leave clean bed linens in each bedroom so we can change them out for you.

What if I have priority areas or want specific cleaning done, like just floors or windows?

Communication is key!  Just let us know what you’d like us to focus on.  You can leave detailed information in the notes section when you book online, call or text us before the clean, or leave us a list on your kitchen counter.   We aim to please!

How much time should I book?

The amount of time we need for an initial or  one-time clean  depends on so many factors such as which rooms you’d like cleaned, how big your home is, if you have indoor pets, how much cleaning has been done in the past, etc.  If you are unsure of which package to book, give us a call and we can discuss your needs and pick the plan that’s best for you.  

Do you do move in/move out cleans?

Our availability to do move out cleans is very limited and therefore we do not accept online bookings for move out cleans.  Please contact us directly by phone, text, or email, if you would like to discuss scheduling a move out clean.  

What happens if I need to cancel or reschedule my cleaning appointment?

An appointment can be cancelled with full refund/no payment required up to 72 hours prior to the cleaning.  Appointments cancelled within 72 hours of the cleaning are non-refundable (full payment required) but can be rescheduled at no extra charge.

Can I book a clean for someone else?

Of course, as long as you know their home address you can go ahead and book them online or give us a call.  We also offer gift certificates – contact us directly to purchase.